During the weekly Visit/s our consultant will:

• Act as if he is one of your employees without being on your company’s payroll
• Will show early at the morning at the customer’s regular attendance time and leaves at the customer’s regular departure time, typically 9:00am to 5:00pm.
• Will take his job-orders from the customer’s IT coordinator to solve all IT problems.
• Will coordinate between the customer and all support sections under the technical support department at GTGIT to widen the support coverage should be given to the customer.
• Moreover; our consultant will handle communications and reporting issues with customer’s external parties such as IT internal/external auditors, Internet Service Providers (ISPs) … etc.

The services granted directly by our Help-Desk consultant and/or indirectly by all other technical sectors are as follow:

• Help desk
• Server administration
• System administration
• LAN administration
• Professional Service and Security

Technical services provided by GTGIT staff shall include -but not limited to- :

• Helpdesk, support, troubleshooting and problem-solving for all IT devices.
• System administration and servers problems involving software faults.
• Set-up and configuration of new hardware.
• Solving Hardware defects or failure need to be maintained.
• Checking security updates of Microsoft operating systems.
• Virus scanning, cleaning and updating virus definitions.
• Installing, adjusting and fin-tuning common-used software (Windows, Office, Anti-Virus)
• Network administration & troubleshooting, Checking network components and LAN connectivity, and checking backup process.
• LAN & WAN utilization tests and following up communication lines.
• Setting up security policies for entire network (Servers, Clients)
• Smart phone support.

• Significantly reduce the cost of the IT department to up to 50% by reducing the number of divisions and staff recruited. And only hire dedicated IT team to handle and develop the ERP systems & applications directly related to the client activity.
• Reduce the indirect cost of employment such as Income & payroll taxes, social insurance, healthcare programs, dividends, mobile and car allowances, etc..
• Improve the quality and level of performance, expertise and experience associated with your IT function while gaining an unbiased perspective.
• Remove management headaches associated with administering benefit plans, hiring and employee evaluations
• Eliminate the impact of employee turnover at your organization.
• Continuity of technical services regardless of certain employee persistence.
• Improve company focus allowing more attention to business and profits growth.